Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your shipping and payment details. Either enter your credit card details to pay for your chosen items or we also offer other payment options.

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed.

Your shipping rate is displayed at checkout.

Shipping Rates

Auckland

• Auckland Courier (order under 10kg) - $8.00
• Auckland Courier (10kg-19kg) - $12.00
• Auckland Courier (20kg-39kg) - $24.00
• Auckland Courier (40kg +)  - $54.00

Northland - Inside of Bob's Zone

• Courier Fee (if north of One Tree Point; or West of Paparoa, under 10kg) - $12.00
• Courier Fee (if north of One Tree Point; or West of Paparoa, 10-20kg) - $24.00
• Courier Fee (if north of One Tree Point; or West of Paparoa, over 20kg) - $48.00

North Island - Outside of Bob’s Zone

• North Island Courier (orders under 20kg) - $18.00
• North Island Courier (order 20-39kg) - $28.00
• North Island Courier (order over 40kg) - $34.00

South Island - Outside of Bob’s Zone

• South Island Courier (order 0-19kg) - $24.00
• South Island Courier (order 20-29kg) - $56.00
• South Island Courier (30-39kg) - $72.00
• South Island Courier (custom over 40kg) - $99.00

Depending on the carrier, parcels will be delivered in the next 2-5 working days to addresses in the main metro areas of both North and South Islands.  For smaller centres allow another working day for delivery.

Residential and Rural deliveries (RD) can take up to an extra 24 to 72 hours as some carriers pass their parcels onto RD contractors who then make the delivery. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you.

Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.

We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.

Bob & Ben accepts the following payment methods for online purchases:

All major credit cards, as shown at checkout including: Visa, Mastercard and American Express.

• Apple Pay, Google Pay, Union Pay and Shop Pay
• Paypal
• Afterpay

Please note that your billing address must match the address on your credit card statement.

We do a home delivery run up north every Wednesday afternoon, to Langs Beach, Waipu, Ruakaka, One Tree Point. It is free to have home delivery in this area. 

We also deliver to homes in Mangawhai on request, but we would prefer if you pick up in store at 8/41 Moir Street Mangawhai.

We no longer provide a home delivery service to locations that are west of State Highway 1. However, we do provide a roadside pick up service for Maungaturoto and Paparoa on request. 

If you have a special request, please phone Steve on 027 292 4891 or email kim@bobandben.co.nz.

Yes we do! We live rural just like you and we know how frustrating it is when rural addresses are excluded from home delivery.

Yes you can. We offer roadside pick up in Maungaturoto and Paparoa on request, and we might be able to provide roadside pick up in other locations by mutual agreement. Email kim@bobandben.co.nz or phone Steve 027 292 4891.

We also provide nationwide COURIER for a fixed fee. We can courier any products, except frozen goods.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Bob is a food-obsessed chocolate Labrador who you may meet when he is out and about doing deliveries. Ben is our security attack cat who tries to keep Bob from eating all the petfood in the warehouse!

The business is owned by Kaipara locals, Steve and Kim Pinkerton. We live on a rural property with a collection of well-fed animals, near Kaiwaka.

Email us at: steve@bobandben.co.nz or kim@bobandben.co.nz

Phone us at: Steve 027 292 4891 or Kim 027 292 8252.

Feel free to contact us, we'd love to help you out. Or email us directly at: steve@bobandben.co.nz or kim@bobandben.co.nz

Or phone Steve at 027 292 4891 or Kim at 027 292 8252.