FAQS

Do you deliver to rural addresses?

Yes we do! We live rural just like you and we know how frustrating it is when rural addresses are excluded from home delivery.

When will I receive my home delivery?

If you live within our delivery zone, then we aim to get your order to you within 24-28 hours (depending on where you live and what time of day you place your order). If you have a tricky driveway or a special request, please phone Steve on 027 292 4891 or email kim@bobandben.co.nz.

How do I prevent any frozen goods from thawing out?

We guarantee that your frozen food will arrive fully frozen! We transport our food by freezer truck (at -18 degrees) and on delivery your food will be left inside a freezer bag to keep it cold. 

How will I know my delivery has arrived?

If you aren't at home when we deliver (or you are behind a farm gate) we will txt you on delivery so that you know your delivery has arrived. 

What areas do you deliver to?

Please view the map on the delivery page. Bob & Ben The Petfood Man is based in Kaiwaka. We do home deliveries in the region bounded by One Tree Point in the North; to Algies Bay in the South; to Leigh and Mangawhai in the East; to Paparoa in the West.  If you are unsure whether your home address is within our delivery area, please email kim@bobandben.co.nz or phone Steve on 027 292 4891.

    Can I order petfood if I live outside your delivery area?

    Yes you can. We offer ROADSIDE PICK UP (from areas on the edge of our delivery area eg. Paparoa) or nationwide COURIER for a fixed fee of $10. Courier delivery is free if your order totals over $99.

    Pick Up Locations

    • Mangawhai Market (at school every Saturday)
    • One Tree Point Market (at school every 3rd Sunday) 
    • Marsden Cove Marina Market (every 4th Sunday)
    • Roadside pick up (location by arrangement)

    Nationwide Courier

    We can courier any products, except frozen goods, for a fixed fee of $100. Courier delivery is free if you spend over $100 on your total order.

    Who are Bob & Ben?

    Bob is a food-obsessed chocolate Labrador who is co-driver in the truck - so you will see him out and about doing deliveries. Ben is our security attack cat who tries to keep Bob from eating all the petfood in the warehouse!

    Who owns the shop?

    The business is owned by Kaipara locals, Steve and Kim Pinkerton. We live on a rural property near Kaiwaka. We also own and run the Odorable Petwear business. You might have met us at the Mangawhai or Waipu markets, selling collars, leads, harnesses and pet wear to our doggy customers.

    Email us at: steve@bobandben.co.nz or kim@bobandben.co.nz
    Phone us at: Steve 027 292 4891 or Kim 027 292 8252.