Where do you deliver?
We do a home delivery run up north every Wednesday afternoon, to Langs Beach, Waipu, Ruakaka, One Tree Point. It is free to have home delivery in this area.
We also deliver to homes in Mangawhai on request, but we would prefer if you pick up in store at 8/41 Moir Street Mangawhai.
We no longer provide a home delivery service to locations that are west of State Highway 1. However, we do provide a roadside pick up service for Maungaturoto and Paparoa on request.
If you have a special request, please phone Steve on 027 292 4891 or email kim@bobandben.co.nz.
Do you deliver to rural addresses?
Yes we do! We live rural just like you and we know how frustrating it is when rural addresses are excluded from home delivery.
Can I order petfood if I live outside your delivery area?
Yes you can. We offer roadside pick up in Maungaturoto and Paparoa on request, and we might be able to provide roadside pick up in other locations by mutual agreement. Email kim@bobandben.co.nz or phone Steve 027 292 4891.
We also provide nationwide COURIER for a fixed fee. We can courier any products, except frozen goods.
Who are Bob & Ben?
Bob is a food-obsessed chocolate Labrador who you may meet when he is out and about doing deliveries. Ben is our security attack cat who tries to keep Bob from eating all the petfood in the warehouse!
Who owns the shop?
The business is owned by Kaipara locals, Steve and Kim Pinkerton. We live on a rural property with a collection of well-fed animals, near Kaiwaka.
Email us at: steve@bobandben.co.nz or kim@bobandben.co.nz
Phone us at: Steve 027 292 4891 or Kim 027 292 8252.
Delivery Options
Free Home Delivery: We do a free home delivery run from our Mangawhai shop up to Langs Beach, Waipu, Ruakaka and One Tree Point - every Wednesday afternoon.
Free Roadside Pick Up: We provide a free roadside pick up service to Maungaturoto (midday) and Paparoa (1pm) - every Thursday afternoon.
Click & Collect: Order online and select pick up at our Mangawhai Village store to be sure the goods you want will be waiting for you on arrival.
Courier: We cannot courier frozen goods. We deliver nationwide by courier to addresses outside our home delivery area. Freight charges will be advised after placement of order as it depends on the weight and location. (Refunds are provided if you wish to cancel after reviewing the courier fee.)
Shipping Rates
Auckland
- Auckland Courier (order under 10kg) - $8.00
- Auckland Courier (10kg-19kg) - $12.00
- Auckland Courier (20kg-39kg) - $24.00
- Auckland Courier (40kg +) - $54.00
Northland - Inside of Bob's Zone
- Courier Fee (if north of One Tree Point; or West of Paparoa, under 10kg) - $12.00
- Courier Fee (if north of One Tree Point; or West of Paparoa, 10-20kg) - $24.00
- Courier Fee (if north of One Tree Point; or West of Paparoa, over 20kg) - $48.00
North Island - Outside of Bob’s Zone
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North Island Courier (orders under 20kg) - $18.00
- North Island Courier (order 20-39kg) - $28.00
- North Island Courier (order over 40kg) - $34.00
South Island - Outside of Bob’s Zone
- South Island Courier (order 0-19kg) - $24.00
- South Island Courier (order 20-29kg) - $56.00
- South Island Courier (30-39kg) - $72.00
- South Island Courier (custom over 40kg) - $99.00
We provide a free 'click & collect' service from a physical location.
To use this service, go to our online shop at www.bobandben.co.nz and select your goods. When you get to checkout select one of these three shipping options:
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Pick up from Mangawhai shop at 8/41 Moir Street, or
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Pick up Roadside in Maungaturoto, or
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Pick up Roadside in Paparoa
The shop pick up is the same day.
The roadside pick up is at a mutually agreed location. We will email you directly to discuss and arrange this.
If you have a question about our pick up service, please email kim@bobandben.co.nz or phone Steve at 027 292 4891.
Do you deliver to rural addresses?
Yes we do! We live rural just like you and we know how frustrating it is when rural addresses are excluded from home delivery.
If you have any questions feel free to contact us
Keep Frozen
Be sure to put your pet’s food straight in the freezer when you get home. Raw food has the potential to spoil, if allowed to thaw or sit at room temperature.
Fresh Bowl
Ensure that a clean bowl is used each time you serve your pet raw pet food. Do not serve raw pet food in a bowl that has not been cleaned.
Serving Sizes
Only serve your pet the amount you expect them to eat, or even a little less. You are better off providing a second helping then having leftovers.
Discard Left-Overs
Once meal time is over, discard what is left in the bowl, and once again, clean the bowl thoroughly. If left out, left-overs can quickly spoil.
Clean Utensils
Make sure that any utensils or tools that you use to serve your pet the raw food is not used to scoop or serve other pet food products. And after you have served your pet the raw pet food, wash those tools or utensils right away to avoid the build-up of pathogens that can occur if the tools is left to sit for a time before cleaning.
Wipe Surfaces
Take extra care to ensure you have a clean home. Wipe down all of your counters and surfaces with soapy water before and especially after you have served your pet it’s raw pet food.
Wash Hands
When handling your pet’s food, wash your hands thoroughly before and after.
Raw Bones Feeding Guidelines
Raw meaty bones (RMB’s) are the mainstay of a balanced raw food diet. To ensure you have the best possible experience while feeding a natural diet, follow these important safety guidelines.
Ground bone only when switching – Only feed ground bone, raw bone dust and/or bone meal for the first month of switching your pet to raw. The digestive system needs time to adjust to the new diet and it’s best to give a one month adjustment period. The pH of the GI tract will change as well as enzyme production, liver and kidney function. It’s important to offer easy to digest meals to aid in making the transition as easy and stress-free as possible.
Teach Pets How to Chew – When introducing whole bones to dogs and cats, be sure to purchase bones large enough that they cannot be swallowed whole by your pet. This is especially important for highly enthusiastic pets that are new to bones. Some pets have never had experience eating and chewing raw bones and they need to practice. You may also wish to hold the bone while your pet chews for the first few times until they get the hang of chewing. Carnivores have a natural instinct to chew bones so the learning curve should be quick and easy.
Practice Taking and Trading Bones – To avoid any possibility of developing possessive behavioural issues, practice taking bones from your pet and trading them for a second bone, treat or toy and then giving back the original bone. This ensures that your pet will understand that you will give the bone back if it is taken away or will be traded for something else they will enjoy.
Supervision – Always supervise animals when feeding whole bones.
Feed Fresh – Feed bones within 48 hours of being thawed. Never feed bones that have been left to dry out. Do not let your dog bury bones in the yard to dig up and chew on later.
Feed Raw – Feed bones thawed and straight out of the package. Never cook raw bones.
Vary Bones – Do not get stuck feeding the same bones all the time. Different bones offer different nutrients and should be rotated frequently to maintain a healthy and balanced diet.
Monitor Bone Intake – Be sure that you are not feeding too much bone in one day. You will notice your pet may have harder or crumbly stools if too much is fed. To avoid this, do not offer whole bones on days when you feed meat with ground bone. Instead, offer them on days when red meat (with no bone) is fed.
Consumable Bones vs. Non-Consumable Bones
Consumable bones are any bone that can be fully eaten by your dog or cat. These bones include chicken necks, turkey necks, lamb necks, chicken carcass, chicken wingettes, and turkey wingettes. Knuckle (joint) bones can also be consumed for the most part but sometimes include pieces of femur which should not be ingested. Consumable bones should only be given to animals that are raw fed and have been taught to chew bones. We do not recommend that whole consumable bones be given to animals until they have been on a ground raw diet for 3-4 weeks or longer. Animals that do not eat raw have a different gastro-intestinal environment compared to raw fed animals so it’s best to ease your pet into eating whole bones after a switch to raw. This is one of the best ways to avoid impaction.
Non-consumable bones such as femurs and ribs must be given only as recreation and for short periods. You must monitor your animals closely. These types of bones are not suitable for all pets so please read this whole article before deciding to feed these types of bones.
